Decorflames

1. Scope of Policy

This exchange policy applies to all furniture and related accessories sold to U.S. customers on the Decorflames website.

2. Exchange Period

Customers may request an exchange within 14 days of receiving the product if they are not satisfied.

3. Exchange Conditions

Products returned must be brand new and unused.All original packaging, accessories, and manuals are required to be sent back with the item.

4. Exchange Request Process

Customers must submit an exchange request to Decorflames via email and provide their order number.

5. Exchange Confirmation

Decorflames will confirm within 24 hours of receiving the request whether the exchange can be processed and provide the customer with detailed instructions and important notes.

6. Exchange Shipping Address

Please send the product for exchange to:
250 NE 12TH ST, FLORIDA CITY, FL 33034,United States

7. Shipping Costs

All shipping costs for exchanges are fully covered by Decorflames. Customers do not need to pay any additional fees.

8. Product Inspection

Upon receiving the exchanged product,Decorflames will inspect it to ensure it meets the exchange conditions (new and unused, complete packaging and accessories).

If your return request is approved, we will send you a return shipping label with prepaid freight and provide instructions on how to package and where to send the item.

9. Exchange Processing

Products that meet the conditions will be replaced as soon as possible, typically within 2 business days.

10. Products Not Meeting Conditions

If a product does not meet the exchange conditions, Decorflames will contact the customer to explain the situation and arrange for the product to be returned or reject the exchange.

11. Customer Support

Customers can contact the Decorflames support team via email or phone during the exchange process to receive guidance or assistance.

12. Changes and Updates

Decorflames reserves the right to modify this exchange policy. Updates will be announced on the website or sent via email to customers.

13. Company Information

This website is owned by  DECOR FLAMES LLC

Company Name:  DECOR FLAMES LLC

Address: 250 NE 12TH ST, FLORIDA CITY, FL 33034,United States

EIN:93-1978659

Phone:+1 9542903878

Email: info@decorflames.com

Opening Hours: Monday to Friday, 8:00 AM to 6:00 PM (EST)

Please contact us via email – we will respond within 24 hours.

1. Scope of Policy

This cancellation policy applies to furniture and home goods, including related accessories, sold by Decorflames online store to customers within the United States. By browsing or placing an order, customers agree to comply with this policy.

2. Right of Cancellation

Under U.S. consumer protection principles, customers may request to cancel their order within 14 days of receiving the product if they are not satisfied.

3. Applicable Customers

This policy applies to all consumers. 

4. Cancellation Conditions

Products requested for cancellation must be in a brand-new or unused condition,

suitable for resale, and include all original packaging, accessories, and manuals.

5. Overview of Cancellation Process

Customers must submit a cancellation request to Decorflames via email, including the order number and product details.

6. Cancellation Email Address

Please send cancellation requests to:info@decorflames.com.We will confirm receipt of your request within 24 hours.

7. Review and Confirmation

Upon receiving the request, Decorflames will verify the product condition and send a cancellation confirmation email once the criteria are met.

8. Refund Processing

After cancellation confirmation, the payment will be refunded to the original payment method. Refunds are typically processed within 2 business days of confirmation.

9. Return Shipping Costs

Return shipping costs are covered by Decorflames. Customers do not need to pay for shipping themselves.

If your return request is approved, we will send you a return shipping label with prepaid freight and provide instructions on how to package and where to send the item.

10. Return Address

Please return products to:
250 NE 12TH ST, FLORIDA CITY, FL 33034,United States

11. Exceptional Cases

If a product is damaged during transit or fails verification, Decorflames will contact the customer to agree on a resolution.

12. Contact Information

For any cancellation-related inquiries, customers may contact us via:

Phone:+1 9542903878

Email: info@decorflames.com

We commit to responding within 24 hours.

13. Governing Law

This policy and customer cancellations are governed by applicable U.S. consumer protection laws.

14. Transparency of Information

All cancellation requests and processes are confirmed via email, ensuring customers are informed of every step and the refund status.

15. Recordkeeping and Archiving

Decorflames will retain records of all cancellations and related communications for future reference and service improvement.

16. Company Information

This website is owned by DECOR FLAMES LLC

Company Name:  DECOR FLAMES LLC

Address: 250 NE 12TH ST, FLORIDA CITY, FL 33034,United States

EIN:93-1978659

Phone:+1 9542903878

Email: info@decorflames.com
Opening Hours: Monday to Friday, 8:00 AM to 6:00 PM (EST).
Please contact us via email - we will respond within 24 hours.