Cancellation Policy

1. Scope of Policy

This cancellation policy applies to furniture and home goods, including related accessories, sold by Decorflames online store to customers within the United States. By browsing or placing an order, customers agree to comply with this policy.

2. Right of Cancellation

Under U.S. consumer protection principles, customers may request to cancel their order within 14 days of receiving the product if they are not satisfied.

3. Applicable Customers

This policy applies to all consumers.

4. Cancellation Conditions

Products requested for cancellation must be in a brand-new or unused condition,

suitable for resale, and include all original packaging, accessories, and manuals.

5. Overview of Cancellation Process

Customers must submit a cancellation request to Decorflames via email, including the order number and product details.

6. Cancellation Email Address

Please send cancellation requests to:info@decorflames.com.We will confirm receipt of your request within 24 hours.

7. Review and Confirmation

Upon receiving the request, Decorflames will verify the product condition and send a cancellation confirmation email once the criteria are met.

8. Refund Processing

After cancellation confirmation, the payment will be refunded to the original payment method. Refunds are typically processed within 2 business days of confirmation.

9. Return Shipping Costs

Return shipping costs are covered by Decorflames. Customers do not need to pay for shipping themselves.

If your return request is approved, we will send you a return shipping label with prepaid freight and provide instructions on how to package and where to send the item.

10. Return Address

Please return products to:
250 NE 12TH ST, FLORIDA CITY, FL 33034,United States

11. Exceptional Cases

If a product is damaged during transit or fails verification, Decorflames will contact the customer to agree on a resolution.

12. Contact Information

For any cancellation-related inquiries, customers may contact us via:

Phone:+1 9542903878

Email: info@decorflames.com

We commit to responding within 24 hours.

13. Governing Law

This policy and customer cancellations are governed by applicable U.S. consumer protection laws.

14. Transparency of Information

All cancellation requests and processes are confirmed via email, ensuring customers are informed of every step and the refund status.

15. Recordkeeping and Archiving

Decorflames will retain records of all cancellations and related communications for future reference and service improvement.

16. Company Information

This website is owned by DECOR FLAMES LLC

Company Name: DECOR FLAMES LLC

Address: 250 NE 12TH ST, FLORIDA CITY, FL 33034,United States

EIN:93-1978659